Terms & Conditions

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A 50% booking fee is required to secure your appointment in our calendar.
Booking fees are non-refundable, but can be transferred to an alternative booking as long as the minimum 48 hours notice is given.
Payment details are taken and stored securely by Stripe for all bookings, and will be used to take payment on completion of your appointment. These card details will also be used in the event of late cancellation or no-show. 

Booking reminders will be sent by email/SMS 72 hours prior, however, we do not take any responsibility for undelivered emails/SMS. We cannot guarantee delivery of these complimentary reminders. 

Our treatment timings are 'hands-on' time and do not take into account undressing/dressing time and payment. Please allow extra time at the parking meter to avoid being in a rush.

Bookings can be changed online up until 48 hours prior, by clicking the link in the booking confirmation email.  

**More than 48 hours before appointment - no charge, change your booking online. 

**24-48 hours before appointment - 50% fee of the reserved services. 

**Less than 24 hours before appointment or no-show - 100% fee of the reserved services. 

By booking an appointment you are agreeing to these terms. 

Courses of treatment or packages must be paid for in advance and in full. The cancellation terms above apply to all bookings. These are non-refundable or exchangeable. 

Each package has a limited time for use and all treatments must be used before the date of expiry. Any unused treatments after the expiry date will be lost. It is the client's responsibility to book the treatments within the allocated time frame.

Gift Vouchers are valid for use against treatments or products at HG Beauty & Body, Harrogate. Gift vouchers are valid until the expiry date specified and cannot be redeemed or replaced after this date. HG Beauty & Body is not responsible for lost / stolen vouchers, and is not responsible for replacing a voucher that has been lost / stolen. Gift vouchers are non-transferable, non-refundable and cannot be exchanged for cash.